Store Associate

About the role

Under the supervision of the Store Manager and/or Assistant Manager, the Store Associate delivers exceptional customer service, processes transactions, merchandises and stocks the sales floor, interacts with customers and donors, and maintains a safe, organized work environment while exemplifying Goodwill’s PRIDE values.

Responsibilities

• Collaborates with customers to understand and deliver customers’ needs & expectations.
• Communicate Goodwill’s Mission and Focus.
• Provide exceptional customer service throughout the store.
• Build and maintain internal and external customer satisfaction.
• Assist customers with merchandise selection, including suggestion selling.
• Proactively acknowledge, greet and help customers in any area of the store.
• Inform guests of the best deals of the day, the color of the week, etc.
• Assist driver with loading and unloading trucks of donated goods.
• Assist donors with unloading donations and loading sold goods.
• Ask the donor if they would like a receipt and provide a donation receipt when requested.
• Collect donor information and enter into the system for tracking.
• Provide a positive experience to our donors, even when turning down donations that are not accepted.
• Implements strategies to maximize profit by processing donations and merchandising the sales floor.
• Utilize the donation tracking system to acknowledge each donation accurately.
• Effectively separate incoming donations by category (i.e., glass, wares, shoes, etc.) in a safe and organized manner according to company standards when unloading trucks.
• Remove salvage material and garbage from salable goods.
• Evaluate and determine product value.
• Prepare salable goods for the retail store.
• Maintain production tallies and meet all production goals.
• Maintain adequate merchandise in the retail store.
• Identify goods for special sales and Edgewater Village store.
• Process and remove unsold items as appropriate.
• Examine, sort, and price electrical equipment, small wares, and soft goods and prepare them for display on the sales floor.
• Place garments, housewares, etc. on proper floor racks and shelves and restocks as necessary.
• Implements strategies to maximize profit by processing transactions.
• Provide exceptional customer service.
• Ensure all merchandise is accurately priced and sold.
• Take appropriate measures to safeguard funds and merchandise.
• Participate fully in current promotions, such as sales and round-up.
• Collect and enter customer information in the POS system.