Store Associate

About the role

Under the supervision of the Store Manager and/or Assistant Manager, responsible for delivering exceptional customer service, processing transactions and merchandising, and stocking the sales floor. Interact and assist customers with merchandise selection, suggestion selling, and cashiering in a courteous and professional manner. Responsible for the daily processing of store donations, and moving product from the backroom to the sales floor, while maintaining a hazard-free work area. They sort salable from salvage material and prepare merchandise for sale, sustaining production plant and retail operations. Must exemplify a culture of PRIDE (Passion, Respect, Integrity, Dedication, and Excellence) at all times.

Responsibilities

• Collaborates with customers to understand and deliver customers’ needs & expectations.
• Communicate Goodwill’s Mission and Focus.
• Provide exceptional customer service throughout the store.
• Build and maintain internal and external customer satisfaction.
• Assist customers with merchandise selection, including suggestion selling.
• Proactively acknowledge, greet and help customers in any area of the store.
• Inform guests of the best deals of the day, the color of the week, etc.
• Assist driver with loading and unloading trucks of donated goods.
• Assist donors with unloading donations and loading sold goods.
• Ask the donor if they would like a receipt and provide a donation receipt when requested.
• Collect donor information and enter into the system for tracking.
• Provide a positive experience to our donors, even when turning down donations that are not accepted.
• Implements strategies to maximize profit by processing donations and merchandising the sales floor.
• Utilize the donation tracking system to acknowledge each donation accurately.