Store Associate

Essential Duties And Responsibilities

• Be empowered to meet the customer where they are and personalize their experience
• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
• Be committed to the customer having a consistent positive experience:
• Maintain a neat, clean, and safe environment for our internal and external customers.
• Clear trash from the aisles, cash wrap, and stockroom.
• Return shoes back to their location according to DSW standards.
• Clean the associate breakroom and public restrooms.
• Clean mirrors and front walkways along with any other housekeeping items deemed necessary.
• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
• Bring the power of shoes to life by leveraging in-store and digital services:
• Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
• Use of company tools to search product availability to order for the customer ie. iPhone, Register.
• Perform other duties as assigned by the management team.
• Be responsible to pause and the put the customer first:
• Complete customer transactions while following DSW’s policies and procedures.
• Ensure accuracy in counting money and providing correct change.
• Operate a calculator and enter data via the register keyboard.
• Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
• Follow all asset protection policies and procedures.

Required Skills

• Availability to meet the needs of the business.
• Professional, friendly, and customer service focused.
• Ability to move with tempo to meet time bound expectations.
• Good verbal and written communication skills.
• Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Able to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.