Store Associate

Core Responsibilities

• Greet all customers in a positive and professional manner.
• Provide exceptional customer service while accurately entering and processing customer information/transactions.
• Quickly and precisely handle cash and debit transactions while maintaining a balanced cash drawer.
• Actively listen with the intent to understand & make appropriate product recommendations to customers as needed.
• Clean, stock, and organize dispensary.
• Work cohesively with all departments as part of family/team environment.
• Occasionally work on special projects and assignments designated by management.
• Maintain quality customer service by establishing and enforcing company standards and handling customer inquiries or complaints.
• Verify patient/customer allotment and ensure they are eligible to make purchases using the state system.
• Participate in ongoing education and professional development as needed.

Qualifications And Education

• Must be at least 21 years of age.
• Must be able to pass a background check to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• High School Diploma or equivalent.
• 2 years of retail and/or customer- facing experience preferred.
• Cannabis retail or education experience preferred.
• Product Knowledge: must be familiar with the variety of methods used for Cannabis consumption. Must be able to effectively address customers' concerns and complaints.
• Must have cash handling experience and excellent mathematical skills.
• Able to prioritize and multitask in a busy atmosphere.
• Able to remain compliant in a highly regulated role.
• Demonstrate strong oral and written communication with customers, coworkers, and management.
• Knowledge of basic computer skills and point-of-sale software.
• Able to solve problems in an efficient and professional manner.
• Strong attention to detail.
• Able to work evenings, weekends, and holiday shifts as scheduled and needed.

Physical Requirements

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/ high periods of time.
• Sit for short/ medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.

Commitment & Dependability

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends, and holiday shifts as scheduled and needed.
• Properly handle confidential customer information and other non-public company proprietary information.

Disclaimer

• This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
• While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other or additional tasks be performed as assigned.