Store Associate

About the role

The Store Associate is responsible for providing excellent customer service, assisting with sales, and maintaining the cleanliness, organization, and presentation of sales floor merchandise.

Responsibilities

• Maintain retail floor merchandise in clean and organized condition
• Stay updated on store sales, promotions, and operational procedures
• Keep retail floor displays clean, neat, and in good condition
• Provide exceptional customer service at all times
• Prioritize safety for both staff and customers
• Operate the cash register and handle transactions accurately
• Open and close the store following established procedures
• Demonstrate and maintain professional behavior, conversation, appearance, and work ethics
• Follow all store and Community Action policies and protocols
• Handle incoming donations per established procedures
• Maintain confidentiality in accordance with agency policies
• Learn and remain knowledgeable about Community Action services
• Perform general store cleaning as needed
• Process merchandise and clothing donations as instructed
• Complete other duties as assigned
• Participate in trainings and meetings as directed by the Director
• Collaborate with other programs and staff within Community Action
• Serve as backup for other staff when needed

Qualifications

• Self-directed, responsible, organized, and able to multi-task
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to effectively communicate via phone
• Ability to work well as part of a team under supervision and follow directives
• Commitment to professional work ethics and a positive, stable work environment
• Strong conflict resolution skills and ability to remain calm under stress
• Retail experience is a plus

Preferred (not mandatory): Valid driver's license with an acceptable driving record and insurance coverage as per agency policies; access to a personal vehicle.

Work environment

Fast-paced and flexible retail environment. Work involves frequent interaction with a variety of people and changing priorities. Moderate background noise from phones, washer/dryer, customers, and office equipment. Noise from Main Street traffic is frequent due to store location. This is both a retail business and a training facility for developing hard and soft employment skills. Professional behavior and work ethics are required at all times.

Pay & schedule

Pay: $16.00/hour

Schedule: Part-time, Monday–Tuesday 10:00AM–4:00PM, Thursday–Friday 10:30AM–5:30PM

Location: 131 South Main Street, Albion, NY 14411