Store Associate

Responsibilities

• Greet customers and provide a welcoming and friendly atmosphere.
• Aid customers in finding products and offer recommendations based on their needs.
• Handle customer inquiries, both retail and custom, and provide information about products, services, and promotions.
• Manage customer complaints or concerns and escalate as necessary.
• Ensure a positive shopping experience for customers.
• Engage with customers to promote and sell products.
• Demonstrate product knowledge and highlight features and benefits.
• Use effective sales techniques to upsell and cross-sell products.
• Meet or exceed sales targets and contribute to overall store revenue.
• Process customer transactions accurately and efficiently.
• Aid in merchandising activities, including stocking shelves, organizing displays, and arranging products.
• Maintain a clean and well-presented store environment.
• Monitor inventory levels and inform supervisors of any stock shortages or excesses.
• Participate in periodic inventory counts.
• Assist with opening and closing procedures, including cash register reconciliation, security checks, and store cleanliness.
• Follow store policies and procedures, including handling cash and credit card transactions.
• Collaborate with the Sales Manager to ensure smooth operations and effective teamwork.
• Attend and actively participate in staff meetings and training sessions.
• Adhere to company guidelines and regulations, including dress code and code of conduct.
• Effectively and efficiently review and ship online orders daily.
• Complete Sales Associate Lessonly Training to have a base understanding of the custom printing side of the business.
• Become familiar with the Core Samples in store and on our website.
• Assist customers in creating quotes and placing custom orders in the absence of a Sales Manager.
• Provide assistance to the Sales Manager with gathering leads, interacting with quotes, and other duties as needed.

Qualifications

• Show up to work and create a positive work environment for customers and other team members.
• Complete the daily checklist to ensure cleanliness and smooth operations of the store.
• Be actively involved in campus activities.
• Have excellent marketing and communication skills.
• Have advanced organizational skills.
• Be proficient with PC, specifically with MS Office Suite, Gmail, and Google documents.
• Have sales and customer service experience (preferred).

Skills

• Show Up,
• Work Hard,
• Be Respectful & Honest,
• Strive for Excellence,
• Do What You Say,
• Promote Diversity, Equity & Inclusion