Store Associate

About the Role

Underground Printing (UGP) is a rapidly growing company specializing in custom branded apparel and merchandise, ranking in the Inc 5000 fastest growing companies for five consecutive years. We operate a 172,000 SF production facility in Michigan and serve both B2C and B2B customers, including non-profits, retailers, and universities. This role is based at our Madison store location and is ideal for someone who loves College Athletics. The Store Associate will assist customers, maintain store appearance, restock inventory, and facilitate sales transactions. This position offers potential career advancement opportunities, such as Customer Success Representative, Assistant Sales Manager, or Sales Manager.

Responsibilities

• Customer Service
  • Greet customers and provide a welcoming and friendly atmosphere.
  • Assist customers in finding products and provide recommendations based on their needs.
  • Handle customer inquiries about products, services, and promotions; escalate to the Sales Manager when necessary.
  • Address customer complaints or concerns and ensure a positive shopping experience.
• Sales and Upselling
  • Actively engage with customers to promote and sell products.
  • Demonstrate product knowledge and highlight features and benefits.
  • Use effective sales techniques to upsell and cross-sell products.
  • Meet or exceed sales targets and contribute to overall store revenue.
  • Process customer transactions accurately and efficiently.
• Merchandising and Product Display
  • Assist with stocking shelves, organizing displays, and arranging products.
  • Ensure products are properly labeled with accurate pricing and information.
  • Maintain a clean and well-presented store environment.
  • Monitor inventory levels and inform supervisors of stock shortages or excesses.
  • Participate in periodic inventory counts.
• Store Operations Support
  • Assist with opening and closing procedures, including cash register reconciliation and security checks.
  • Follow store policies and procedures for handling cash and credit card transactions.
  • Collaborate with the Sales Manager to ensure smooth operations and effective teamwork.
  • Attend and actively participate in staff meetings and training sessions.
  • Adhere to company guidelines, including dress code and code of conduct.
  • Review and ship online orders daily.
• Custom Sales Support
  • Complete Sales Associate Lessonly Training to understand the custom printing side of the business.
  • Become familiar with the Core Samples in-store and on the website.
  • Assist customers in creating quotes and placing custom orders in the absence of a Sales Manager.
  • Provide assistance to the Sales Manager with gathering leads, interacting with quotes, and other duties as needed.

How Success is Measured

• Show up to work and create a positive environment for customers and team members.
• Complete the daily checklist to ensure store cleanliness and smooth operations.

Requirements

• Active campus involvement.
• Excellent marketing and communication skills.
• Advanced organizational skills.
• PC proficiency with experience in MS Office Suite, Gmail, and Google Documents.
• Sales and customer service experience is preferred.
• Represent the company’s core values: Show Up, Work Hard, Be Respectful & Honest, Strive for Excellence, Do What You Say, and Promote Diversity, Equity & Inclusion.

Schedule

This position is classified as 100% in-person, reporting to the assigned store location.