Store Associate

About the Role

Underground Printing (UGP) is looking for personable store employees to work at our Nebraska location. This role is ideal for someone who loves College Athletics. The Store Associate will assist customers, maintain store appearance, restock inventory, and facilitate sales transactions. This position is 100% in-person, reporting to the assigned store location and a Sales Manager within the Sales Vertical.

Possible future career advancement paths include Customer Success Representative and Sales Manager.

Responsibilities

• Customer Service
  • Greet customers and provide a welcoming and friendly atmosphere.
  • Assist customers in finding products and provide recommendations based on their needs.
  • Handle customer inquiries and provide information about products, services, and promotions. Escalate unresolved inquiries to the Sales Manager.
  • Address customer complaints or concerns and escalate as necessary.
  • Ensure a positive shopping experience for all customers.
• Sales and Upselling
  • Actively engage with customers to promote and sell products.
  • Demonstrate product knowledge and highlight features and benefits.
  • Use effective sales techniques to upsell and cross-sell products.
  • Meet or exceed sales targets and contribute to overall store revenue.
  • Process customer transactions accurately and efficiently.
• Merchandising and Product Display
  • Assist with merchandising activities, including stocking shelves, organizing displays, and arranging products.
  • Ensure products are properly labeled with accurate pricing and information.
  • Maintain a clean and well-presented store environment.
  • Monitor inventory levels and inform supervisors of any stock shortages or excesses.
  • Participate in periodic inventory counts.
• Store Operations Support
  • Assist with opening and closing procedures, including cash register reconciliation, security checks, and store cleanliness.
  • Follow store policies and procedures, including handling cash and credit card transactions.
  • Collaborate with the Sales Manager to ensure smooth operations and effective teamwork.
  • Attend and actively participate in staff meetings and training sessions.
  • Adhere to company guidelines and regulations, including dress code and code of conduct.
  • Review and ship online orders daily.

How will we measure success?

• Show up to work and create a positive work environment for customers and other team members.
• Complete the daily checklist to ensure cleanliness and smooth operations of the store.

Requirements

• Active campus involvement.
• Excellent marketing and communication skills.
• Advanced organizational skills.
• PC proficiency with experience in MS Office Suite, Gmail, and Google Documents.
• Sales and customer service experience is preferred.

Core Values

• Show Up
• Work Hard
• Be Respectful & Honest
• Strive for Excellence
• Do What You Say
• Promote Diversity, Equity & Inclusion