Store Assistant Manager

About the Role

Use your automotive or customer service expertise to serve both wholesale and retail customers daily, lead your teammates, and help NAPA become the dominant parts supplier in the market. This Assistant Store Manager role is ideal for someone passionate about driving store growth, sales, and profitability while fostering a culture of employee engagement.

Responsibilities

• Create a superior customer service experience to maximize market penetration, drive store growth, increase sales, and improve profitability.
• Provide daily leadership and cultivate a culture of employee engagement.
• Partner with teammates to execute company-owned store initiatives.
• Lead and support a successful team in a fast-paced retail environment.
• Manage store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage your team to deliver exceptional customer care and business results.
• Oversee inventory protection, asset management, operational and safety issues.
• Maintain cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while improving processes and procedures.
• Grow customer relationships, assist with sales and service questions, and ensure a positive in-store and phone experience.

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree completion.
• Experience in the automotive aftermarket service industry, DIY/hobby world, or willingness to learn automotive concepts.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift up to 60 lbs in some situations.

Preferred Experience

• Background or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or management in fast food, restaurant, or convenience store settings.
• Entirely customer-centric focus (external and internal).
• ASE Certifications.
• NAPA Know How.

Benefits

• Outstanding health benefits and 401K.
• Stable company (Fortune 200 with a family feel).
• Supportive company culture that values hard work and employee well-being.
• Opportunities for career growth, ongoing development, and leadership support.