Store Assistant Manager

About the role

Store 2706863: 1430 N 1st St, Hermiston, Oregon 97838

Shift Availability: Flexible (Days, Evenings, Overnights + Weekends)

Time Type: Full time

Responsibilities

• Customer Satisfaction:
  • Provides and coaches store staff to deliver excellent customer service in a courteous, friendly and attentive manner.
  • Greets customers upon entry and thanks them as they leave; offers assistance and suggestions.
  • Resolves customer issues professionally and ensures prompt, courteous service.
  • Rings up sales accurately on the cash register, handling cash, checks and other payment types.
  • Performs multi-function operations of fuel console, lottery machines, money order machine, telecom transactions, etc.
  • Resolves routine customer concerns within established guidelines.
  • Reports to work on time and adheres to dress and appearance standards.
• Facility Condition:
  • Maintains awareness of overall store facility condition; notifies Store Manager of equipment failure, maintenance or supply needs.
  • Performs or directs staff to perform general housekeeping duties including:
    • Sweeping and mopping floors.
    • Dusting and/or washing windows, counters, displays, store areas and bathrooms.
    • Picking up and disposing of trash, litter or debris.
    • Cleaning/checking equipment such as coffee machines, beverage/ice/refrigeration units, and other tools.
• Merchandising:
  • Monitors and ensures product areas are stocked, rotated and displayed for freshness, appeal and customer access.
  • Prepares or assists in preparing product inventory orders.
  • Makes price changes per Company and/or brand guidelines; places advertising and pricing signage inside and outside the facility.
• Sales Controls:
  • Ensures all shift sales are completed per Company policies by entering transactions correctly, placing payments in the register and making accurate change.
  • Coaches store employees on proper transaction entry and procedures.
• Financial Controls:
  • Keeps accurate cash, sales, payroll and inventory control records; accounts for variances.
  • Prepares and transmits daily bookkeeping, invoicing and gasoline data; completes daily banking.
  • Troubleshoots daily close-out and shift sales analysis.
  • Finalizes, transmits and processes weekly time and attendance records and payroll.
  • Notifies Store Manager of any sales, cash, inventory or operating discrepancies.
  • Follows Company and/or brand guidelines for product breakage or spoilage.
• Staffing Controls:
  • Oversees store employee activities as directed by the Store Manager.
  • Performs shift supervision and assumes Store Manager responsibilities when needed.
  • Schedules employees within Company guidelines to meet business needs and maximize customer service.
  • Performs and trains staff on all duties of Customer Service Representative and Lead CSR positions per Company standards.
  • Assists with employee counseling; provides feedback to improve performance and inputs on reviews.
  • Implements non-discriminatory management practices in hiring, training, counseling, mentoring, motivating and separating employees.
• Security Controls:
  • Assists Store Manager in maintaining a safe environment for employees and customers; protects Company assets.
  • Reports all incidents (injury, theft, property damage, sanitation issues, etc.) to the Store Manager.
  • Reports any situation involving unsafe, unlawful or unethical conduct.
• Administrative Controls:
  • Prepares or assists in preparing periodic sales, product and operating reports as directed.
  • Attends job-related meetings (may require irregular hours).
  • Controls merchandise, cash shortages and other selling expenses.
  • Assists in maintaining proper inventory levels and performs shift audits.
  • Performs duties associated with shift change including counting the cash drawer and completing end-of-shift reports.
  • Provides regular and predictable onsite attendance.
  • Performs all duties with minimal supervision.
  • Completes daily store reports and other duties as assigned by the Store Manager.

Requirements

• High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred.
• Knowledge of basic business and customer service principles including planning, organizing, resource management and leadership.
• Ability to communicate information and ideas clearly and understandably.
• Ability to handle customers, unanticipated problems or events using standard procedures.
• Ability to work as scheduled and arrive to work on time.
• Ability to operate cash registers, scanners, hot/cold beverage dispensers and other equipment/tools.
• Ability to perform all essential duties listed.
• Valid driver’s license and dependable transportation required.
• Ability to work opposite shifts of the Store Manager.
• Ability to have open availability.

Physical Requirements

• Exposure to cold or warm temperature extremes; occasional work in walk-in cooler/freezer and outdoors.
• Occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Grasp, reach and manipulate objects with hands for the entire shift (requires eye-hand coordination).
• Push/pull with arms up to 20 pounds (e.g., using a hand-truck).
• Reach overhead for objects.
• Bend, twist at waist, stoop, kneel, squat, push and pull.
• Communicate orally and operate a cash register and/or computer keyboard.
• Stand and/or walk for an entire shift.
• May require climbing a ladder to store/retrieve materials or place/remove signs.

Work Environment

• Approximately 95% of work performed indoors; may clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures in walk-in cooler/freezer.
• Occasional exposure to noise.
• Work with minimum direction and periodic supervision.

Pay

Hiring Range: $17.05 to $19.85