Store & Assistant Catering Operations Manager

Why Work Here? Because Life's Too Short for a Job That Doesn't Spark Joy. At Ben & Jerry's, we don't just scoop ice cream -- we create moments. Our motto says it all: "If it's not fun, why do it?"We lead with peace, love, and a whole lot of euphoria, and we're looking for people who bring that same energy every single day. We show up for our communities -- donating, volunteering, and being the kind of neighbors people actually want around. If that sounds like your vibe, keep reading. Riverwalk Scoop Shop Manager & Catering Assistant Operations Manager This is a dual-role opportunity for someone who thrives on variety, ownership, and making things run beautifully. You'll lead the Riverwalk Scoop Shop day-to-day and play a key supporting role in growing our catering business. If you're the kind of person who can shift from managing a busy shop floor to helping execute a flawless off-site event -- this was written for you. What We Offer Pay Rate $20-$25 an hour (plus tips)Competitive pay with bonus opportunitiesHealth benefits, PTO, and wellness supportA people-first, purpose-driven cultureIce cream perks (obviously)Growth opportunities for leaders who want to make an impact As Shop Manager, You Will Set the tone -- your energy, your smile, and your sense of urgency are contagious and your team will follow your leadCreate an environment where every customer leaves happier than when they walked inKeep a sharp eye on labor, cost of goods, and daily operations -- the numbers matter as much as the vibeDrive sales up and costs down without losing the funUphold all food safety standards, POS accuracy, and cash handling proceduresBe available for late nights (past 11pm), weekends, and select holidays -- this is a dessert business, and the best hours aren't 9-to-5Bring at least 2 years of retail food experience and a genuine understanding of small business operationsStay tech-savvy -- social media presence, paperwork, and operational systems are part of your worldLead with honesty and integrity, always As Catering Assistant Operations Manager, You Will Support the overall success of our catering operation based out of Riverwalk, with reach into New Jersey and potentially Florida and CTBring fresh, creative ideas to help grow the catering side of the businessHelp implement and manage catering operations under the Chief Administrator & Catering Manager -- including planning, logistics, equipment, marketing, and customer satisfactionEnsure all systems align with franchise standards (Square, Salesforce, etc.)Support proper training of catering staff -- daily operations, customer relations, cleanliness, and staff orientationShow up for events: prep before and after, ensure operational excellence on-site, and motivate the crewMaintain presentation standards, portion control, and proper serving temperatures at every eventHelp build a motivated team culture where growth and advancement are real possibilitiesBe comfortable working outdoors and able to lift, carry, and move approximately 25 lbs What You Bring 2+ years of management or general management experienceStrong leadership, communication, and people skillsOperational confidence and a team-focused mindsetA big heart, high standards, and a love for great ice creamUnderstand that in this business, nights, weekends, and holidays are part of the deal -- and you're good with that