Store & Assistant Catering Operations Manager

Why Work Here?

We lead with peace, love, and a whole lot of euphoria, and we're looking for people who bring that same energy every single day.

About the Role

This is a dual-role opportunity for someone who thrives on variety, ownership, and making things run beautifully. You'll lead the Riverwalk Scoop Shop day-to-day and play a key supporting role in growing our catering business.

Responsibilities

• Set the tone -- your energy, your smile, and your sense of urgency are contagious and your team will follow your lead
• Create an environment where every customer leaves happier than when they walked in
• Keep a sharp eye on labor, cost of goods, and daily operations -- the numbers matter as much as the vibe
• Drive sales up and costs down without losing the fun
• Uphold all food safety standards, POS accuracy, and cash handling procedures
• Be available for late nights (past 11pm), weekends, and select holidays -- this is a dessert business, and the best hours aren't 9-to-5
• Support the overall success of our catering operation based out of Riverwalk, with reach into New Jersey and potentially Florida and CT
• Bring fresh, creative ideas to help grow the catering side of the business
• Help implement and manage catering operations under the Chief Administrator & Catering Manager -- including planning, logistics, equipment, marketing, and customer satisfaction
• Maintain presentation standards, portion control, and proper serving temperatures at every event
• Show up for events: prep before and after, ensure operational excellence on-site, and motivate the crew
• Support proper training of catering staff -- daily operations, customer relations, cleanliness, and staff orientation
• Lead with honesty and integrity, always

Requirements

• At least 2 years of retail food experience and a genuine understanding of small business operations
• Strong leadership, communication, and people skills
• Operational confidence and a team-focused mindset
• A big heart, high standards, and a love for great ice cream
• Comfortable working outdoors and able to lift, carry, and move approximately 25 lbs

Qualifications

• 2+ years of management or general management experience

Skills

• Leadership
• Communication
• People skills
• Operational confidence
• Team-focused mindset
• Food safety standards
• POS accuracy
• Cash handling procedures
• Event planning
• Customer satisfaction
• Training
• Outdoor work
• Lifting and carrying

Benefits

• Competitive pay with bonus opportunities
• Health benefits, PTO, and wellness support
• A people-first, purpose-driven culture
• Ice cream perks (obviously)
• Growth opportunities for leaders who want to make an impact

Pay

$20-$25 an hour (plus tips)

Schedule

Available for late nights (past 11pm), weekends, and select holidays