Store Advisor, SF Chestnut St.

About the role

You will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Aid with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence

Requirements

• 1+ years of relevant experience in retail or in a customer service-related field
• An understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• Organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed

Qualifications

• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Passion for the spirits industry and a desire to connect with customers

Skills

• Customer service orientation
• Problem-solving skills
• Attention to detail
• Teamwork and collaboration

Benefits

• Typical cash compensation range for this position is $21.64-$23.56/hr plus a quarterly bonus based on store performance
• On is an Equal Opportunity Employer
• We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination

Pay

• $21.64-$23.56/hr

Schedule

• Typical hours are Monday through Saturday, with some flexibility for weekends and evenings as needed