Store Advisor, Dallas Southlake

About the role

You will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Responsibilities

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Requirements

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• A highly reliable and accountable individual with a record of consistent performance and strict adherence to retail standard operating procedures
• A strong communicator with a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• An individual who approaches every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Able to work night shifts, weekends, and some holidays

Qualifications

• Ability to work night shifts, weekends and some holidays

Skills

• Customer service skills
• Product knowledge
• Attention to detail
• Teamwork and collaboration

Benefits

• On is an Equal Opportunity Employer
• We are committed to creating a work environment that is fair and inclusive
• We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members

Pay

N/A

Schedule

N/A

Job Type

Full-time