Store Advisor, Century City Mall

About the role

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed. Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Responsibilities

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Requirements

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• Growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• Highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• Meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Ability to work night shifts, weekends, and some holidays

Benefits

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

• Competitive medical, dental, and vision benefits for full-time team members
• Industry-leading employee discount
• Competitive 401k program
• 15 days of accrued Vacation Time Off
• Store closure on Christmas Day and New Year’s Day
• Product perks

Pay

Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.