Associate Store Leader, Century City Mall

About the role

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity.

Responsibilities

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPIs and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Requirements

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• Advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• Experience delivering technical or operational training and coaching to diverse team members
• High level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch professional limits
• Strong communication skills with authenticity and clarity, building relational intelligence to influence and partner with cross-functional stakeholders

Benefits

On offers a competitive benefits package including:

• Medical, dental, and vision benefits
• Industry-leading PTO package
• Competitive 401k program
• 11 paid US holidays
• Store closure on Christmas Day and New Year’s Day
• Product perks

Pay

Typical cash compensation range for this position inclusive of base plus bonus based on store performance: $90,000 - $95,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.