Store Advisor

About the role

You will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Aid with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence

Requirements

• 1+ years of relevant experience in retail or in a customer service-related field
• An understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• Organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• The ability to work weekends, evenings and holidays as needed

Qualifications

Your story

Skills

• Service excellence
• Customer engagement
• Inventory management
• Operational support
• Event planning
• Feedback implementation

Benefits

We are an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.

Pay

TBD

Schedule

TBD

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Equal Opportunity Employer

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.