Store Advisor, Abbot Kinney

About the role

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, customer-centric operation. Reporting to the Store Leader, you will support the retail function by demonstrating high-level performance through service with authenticity, ensuring our premium service standards drive brand loyalty and ignite the human spirit through movement.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence.
• Foster a collaborative and positive team environment (The Team Spirit).
• Demonstrate a strong commitment to providing exceptional customer service (The Positive Spirit).
• Embrace new ideas and initiatives to drive store success (The Explorer Spirit).
• Uphold high standards of integrity and professionalism in all actions (The Athlete Spirit).

Requirements

• 1+ years of relevant experience in retail or a customer service-related field.
• Understanding of service excellence, with the ability to engage fans, address their needs, and provide effective solutions.
• Organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences.
• Ability to work weekends, evenings, and holidays as needed.

Benefits

On offers an environment designed to give people the tools to develop holistically—staying active, learning, exploring, and innovating. Our distinctive approach combines a supportive, team-oriented atmosphere with access to personal self-care for both physical and mental well-being.

• Competitive medical, dental, and vision benefits.
• Industry-leading PTO package, including 15 paid US vacation days.
• Competitive 401k program.
• Store closure on Thanksgiving and Christmas.
• Product perks.

Pay

Typical cash compensation range for this position is $21.64/hr–$23.56/hr. Individual compensation packages are based on factors such as experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.