Store A Manager

Location: 6800 Center St, Mentor, Ohio 44060

About the role

This position directly supervises the activities of 2 or more full-time employees, including Assistant Manager(s), Lead Representative(s), and Customer Service Representative(s). The role involves leadership, management, and ensuring excellent customer service and store operations.

Responsibilities

• Recruit, hire, and train positive, enthusiastic employees to ensure excellent customer service.
• Develop, manage, and assign tasks to maintain a clean, stocked, organized, and well-kept store based on Company standards.
• Schedule employees within Company guidelines to maximize customer service and maintain store image.
• Implement non-discriminatory management practices in hiring, training, counseling, mentoring, and employee separation.
• Develop positive and professional relationships with suppliers and resolve customer complaints in a timely, professional manner.
• Ensure regular and predictable onsite attendance and promote a safe, positive public image within the community.
• Prepare ongoing and timely performance appraisals in Workday, including 30-, 60-, 90-day, 12-month, and anniversary check-ins.
• Train employees on customer service, store image, marketing execution, safety procedures, and cash handling to reduce company risk.
• Ensure employees complete all required training in a timely manner.
• Facilitate proper communication among employees and establish periodic meetings with store employees and the District Manager.
• Evaluate and develop action plans to address store needs and achieve objectives.
• Organize and maintain store files, manuals, and required reports.
• Supervise stocking, display, and pricing of merchandise.
• Ensure all employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information to maximize sales and net profits.
• Budget and forecast profit and loss lines, manage merchandise margins, and safeguard all money received and disbursed.
• Perform financial analysis to maximize sales and net profits, and notify the District Manager of any discrepancies.

Requirements

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
• Ability to supervise and train employees on equipment, tools, and materials listed in Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
• Ability to supervise and manage functions listed in CSR, LSR, and SA job descriptions.
• Ability to use or learn to use a computer for reports, inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform essential duties and physical functions described.
• Ability to work in described conditions and operate a motor vehicle.
• Ability to sit for long periods of time.

Certifications & Licenses

• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Physical Requirements

• Ability to work a minimum of 50 hours per week.
• Ability to be exposed to cold or warm temperature extremes, including occasional work in a walk-in cooler, freezer, and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Ability to grasp, reach, and manipulate objects with hands for an entire shift, requiring eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds (e.g., utilizing a hand-truck).
• Ability to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone and stand and/or walk for an entire shift.
• Exposure to occasional noise.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

• Work requires 50 hours per week, including nights, weekends, and holidays.
• Approximately 95% of work is performed indoors, with occasional outdoor tasks such as cleaning parking lots, gas pumps, and taking out garbage.
• Exposure to extreme cold temperatures while working in a walk-in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Pay

$19.00 to $32.00 per hour.