Storage Support Engineer

Apply Now Experience Experienced Professionals Location New York Focus IT Support Business Point72 A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Own day-to-day operational responsibility for the stability, performance, and scalability of our enterprise block, file, and object storage platforms, shaping how storage supports business-critical workloadsBuild scalable automation and tooling using scripting and configuration management to eliminate manual tasks, accelerate provisioning, and standardize configuration at scaleDrive proactive monitoring, capacity planning, and performance analysis to surface trends, remediate risks, and optimize cost and utilizationInstall, configure, upgrade, and optimize storage systems and firmware to meet evolving workload requirements and lead hardware refresh and upgrade projectsTroubleshoot and resolve complex production incidents, lead root cause analysis, and implement durable corrective actions to minimize downtimeCollaborate with global support teams to ensure seamless 24x7 coverage, effective handoffs, and ongoing skill development across the support organizationPartner with infrastructure, database, cloud, and application teams to align priorities, validate performance, and deliver storage-related projects end-to-endMaintain and evolve operational documentation, runbooks, and standard operating procedures to promote consistency and rapid knowledge transferManage incident response and stakeholder communication for storage-related outages, producing post-incident reports and driving continuous improvement What’s Required Minimum 5 years of hands-on experience managing enterprise storage platforms across production environmentsDemonstrated experience with block storage technologies, file storage, and object storageProven scripting and automation skills using Bash, Python, and Ansible to automate operational tasks and deploy configuration changes at scaleDirect experience with data protection technologies including Rubrik, Cohesity, and Data Domain, and with supporting backup, recovery, and disaster recovery workflowsHands-on experience installing, configuring, upgrading, and optimizing enterprise storage systems and firmware in production environmentsProven incident management and troubleshooting experience resolving complex storage issues under production pressure and restoring service rapidlyDemonstrated ability to collaborate with infrastructure, database, cloud, and application teams globallyWillingness to work in shifts, including weekends, participate in on-call rotations, and work from our New York office as neededExcellent written and verbal communication skills, strong documentation practices, and the ability to translate technical issues for non-technical stakeholdersCommitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefitsGenerous parental and family leave policiesMental and physical wellness programsVolunteer opportunitiesNon-profit matching gift programSupport for employee-led affinity groups representing women, minorities and the LGBT+ communityTuition assistanceA 401(k) savings program with an employer match and more About Point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/. The annual base salary range for this role is $150,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Apply Now Job Application Checklist RésuméEducation background Apply Now Still Exploring? Browse Open Roles