Storage Defense Success Specialist

About the role

West Coast Self-Storage is seeking a motivated and organized full-time Storage Defender Success Specialist to join our team. This position may be based out of either the Beaverton, OR or Everett, WA office (100% onsite). As the primary liaison between West Coast Self-Storage and Storage Defender, you'll lead Smart Unit deployment, adoption, training, and performance initiatives across the portfolio, collaborating with Operations, Training, Call Center, and field leadership teams while driving product engagement, operational consistency, and revenue growth.

Responsibilities

• Coordinate facility onboarding and deployment activities to support successful Smart Unit launches.
• Maintain deployment schedules, readiness checklists, and implementation standards.
• Support operational consistency across participating facilities.
• Monitor device inventory levels and coordinate replenishment needs.
• Partner with internal departments to ensure products are configured and available for sale.
• Develop and maintain scalable processes, playbooks, and best practices to support ongoing program growth.
• Develop and deliver training programs for facility managers, District Managers, and call center personnel.
• Create training resources including guides, videos, scripts, job aids, and supporting materials.
• Establish coaching and certification processes that support long-term success and product adoption.
• Partner with company trainers and leaders to integrate Storage Defender content into existing development programs.
• Provide ongoing guidance and support to teams regarding Smart Unit products, programs,