Stockroom Associate

About HOKA

We believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Summary

Our Stock Associates are critical to the success of our stores. They organize inventory, merchandise items, and manage stock areas. They also assist in replenishing and displaying product on the sales floor and interact with customers.

Description

• Receive, store, pick, count, and distribute products and materials to meet store needs.
• Verify shipments and handle discrepancies to ensure current and accurate inventory counts.
• Assemble, pack, and ship merchandise transfers between retail locations or distribution centers.
• Follow stock processes and policies, maintain a neat and orderly stock room, and practice safety and security measures.
• Control damaged merchandise or mis-mated inventory in accordance with company standards.
• Replenish and display product on the sales floor according to Visual Merchandising standards.
• Greet customers, direct them to products, answer questions, and offer current product knowledge.
• Maintain a positive, cheerful attitude with customers and team members.
• Report to work on time and notify the Store Manager of any absences or tardiness.

Core Competencies

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problem situations with professionalism.
• Escalate any special customer requests regarding product or service to management.
• Think critically to solve problems and approach challenges with agility.

Key Qualifications

• One to two years of retail store management experience preferred.
• A High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Excellent team-building skills.
• Exceptional organizational skills and exceptional attention to detail.

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Proficiency in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.