Stockroom Assistant

About the role

The Stockroom Assistant/Installer position at WeatherTech involves assisting customers with carrying products to and installing products in/on their vehicles, and providing on-site customer product support. The role also includes managing the stockroom inventory, utilizing an ERP system for daily and monthly counts, and maintaining a clean and organized workspace.

Responsibilities

• Assist customers with carrying products to and installing products in/on their vehicles, and assist with on-site customer product questions
• Deliver exceptional customer service and support in the Factory Store by quickly and accurately receiving, printing, picking, and packing customer orders
• Utilize ERP system to maintain and manage the stockroom inventory on hand by conducting daily and monthly inventory and cycle counts of the store and stockroom, identifying and resolving inventory discrepancies, creating BOLs for restocking products, and maintaining various daily logs for product returns
• Unpack all deliveries and put inventory into the correct locations
• Ensure all stock is safely stored and easily accessible in compliance with all regulations and department guidelines
• Maintain accurate knowledge of inventory and their respective locations
• Store items in an orderly and accessible manner in supply rooms or other areas
• Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations including all established department policies and procedures
• Designate stock items using identification tags, stamps, electric marking tools, or other labeling equipment
• Interact with customers when applicable
• Provide timely feedback to management regarding service failures or customer concerns
• Participate in required training on new tasks and skills pertinent to the department, product installation, company policies, and safety guidelines
• Follow company safety rules and keep designated work area in a clean and orderly condition
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours; work overtime as business demands
• Perform other duties as assigned

Requirements

• 6 months of experience in warehouse or stockroom operations
• A High School Diploma or equivalent
• Knowledge of Microsoft Office Suite

Qualifications

• Maintain a friendly and helpful attitude and demeanor
• Possess strong interpersonal and communication skills to effectively work with customers
• Have a highly developed sense of integrity and commitment to customer satisfaction
• Be authorized to work in the United States

Skills

• Warehouse operations
• Customer service
• Inventory management
• Microsoft Office Suite

Benefits

We offer a competitive compensation and benefits package including the potential to earn end of year bonuses and pay increases. Our benefits package includes:

• Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) plan
• Paid vacation, holidays, and sick time