Stocking 2 Coach

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback and communicate business objectives, including store operations, technology initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions.

Responsibilities

• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as store of the community and outreach programs.
• Resolve customer needs, complaints, and issues; develop and implement action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high-quality customer experience.
• Drive financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, and providing recognition.
• Promote a belonging mindset in the workplace and recruit qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities, build relationships with stakeholders, and support initiatives to meet customer and business needs.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Support the Open Door Policy and provide guidance on applying these in business processes.
• Foster a culture of respect, collaboration, and integrity by embracing differences, building trusting relationships, and recognizing contributions.
• Attract, retain, and develop talent while empowering associates and holding oneself and others accountable.
• Support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
• Deliver results while prioritizing customer needs, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Make data-driven decisions, balance short- and long-term priorities, and consider stakeholders in planning.
• Drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation may include annual or quarterly performance bonuses, Regional Pay Zone (RPZ) adjustments, Complex Structure adjustments, and state pay differentials where applicable.

Schedule

Paid time off (PTO) and/or Protected Paid Time Off (PPTO) is provided for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds paid sick leave legal requirements where applicable.