Steward Lead

Summary

Supervising the day‑to‑day activities of all stewarding team members. Maintains kitchen work areas and restaurant equipment and utensils in clean and orderly condition according to established sanitation and service standards.

Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: smile, display energy and open body language. Proactively greet team members and guests, initiating interaction to provide service. Always use a positive parting remark to end the conversation.

Responsibilities

• Inspect kitchens and storerooms to ensure premises and equipment are clean and sanitary.
• Coordinate and assign tasks to stewards in all kitchen and back‑of‑house areas.
• Supervise the day‑to‑day activities of all stewarding team members during their shift, ensuring duties are performed according to company policies, including removal of oil.
• Oversee the daily operation of the Team Member Dining Room, including proper staffing and cleanliness.
• Communicate any problems or concerns to the Stewarding Manager or other departments as needed.
• Work with service leaders to ensure open communication throughout the shift.
• Resolve team‑member issues or disputes as they arise and ensure fair, consistent treatment.
• Train and manage staff in accordance with organizational and departmental standards, policies, and programs.
• Perform additional duties and complete projects as assigned by the Stewarding Manager and F&B Department leaders.
• Scrape food from dirty dishes, place tableware in racks or on a conveyor to the dishwashing machine.
• Clean and maintain all kitchen equipment; wash pots, pans, and other cooking utensils.
• Sweep and mop kitchen floors; wash worktables, walls, refrigerators, and meat blocks.
• Segregate and remove trash and garbage, placing it in designated containers; steam clean or hose out garbage cans.
• Transfer supplies and equipment between storage and work areas.
• Follow sanitation and safety guidelines.
• Perform all other duties as assigned.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• At least six months related experience or training preferred.
• Must be available to work flexible shifts, weekends and holidays.
• Ability to successfully fulfill the pre‑employment process.

Physical and Mental Demands

Regularly required to see, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear for 8 hours. Occasionally required to stoop, kneel or crouch. Must regularly lift and/or move up to 25 pounds. Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast‑paced working conditions. Ability to work in a noisy and smoky environment.