Steris Sterilizer Specialist

About the role

This is a highly technical position that will perform scheduled maintenance, repairs, inspections, and calibrations across a variety of medical sterilizer devices to ensure mechanical and electrical safety and functionality. It is a field‑service role primarily serving customer hospitals in a geographic area. Steris experience and platform certifications are required.

Responsibilities

• Service & Maintenance: Troubleshoot and repair sterile‑processing equipment in compliance with manufacturer specifications and hospital standards. Repairs may include steam sterilizers, steam generators, cart washers, cart decontamination systems, and ultrasonic cleaning systems. Achieve KPI targets while maintaining departmental standards and goals. Support BMET teammates and the Supervisor/Manager on‑site as needed. Perform inspections, calibrations, performance assurance, and electrical safety checks on sterilization equipment. Collaborate with site facilities staff to resolve supply/house‑steam issues and know when/how to escalate technical contraindications between HTM and facilities. Maintain accurate service records in the CMMS (RenovoLive). Participate in special projects as assigned.
• Compliance & Documentation: Ensure compliance with all regulatory bodies (TJC, DNV, DOH, CAP) and internal Medical Equipment Management Plans (MEMP). Follow safety procedures related to bloodborne pathogens, hazardous materials, and device safety per OSHA and facility policy. Adhere to ISO/IEC 27001 and ISO 13485 QMS policies, procedures, and documentation standards.
• Customer Support: Develop and maintain strong working relationships with clinical and facility staff. Communicate equipment status and service timelines clearly to customers and supervisors. Demonstrate a customer‑first approach by actively listening to feedback and prioritizing service requests.
• Asset Tracking: Support inventory control by performing audits and verifying the status of assigned and incoming equipment. Recommend updates to inventory records and performance‑assurance schedules.

Qualifications

• 5+ years of hands‑on experience with clinical biomedical equipment (specifically sterilization devices) in a hospital or clinical setting.
• Technical degree or equivalent preferred.
• Proficient with electromechanical and computerized biomedical devices.
• Basic knowledge of sterilization plumbing.
• Strong troubleshooting and problem‑solving abilities.
• Comfortable interpreting error codes and using diagnostic software.
• Clear and professional verbal and written communication skills.

Required Competencies

• Significant Steris sterilization device experience.
• Accountability – takes ownership of assigned work and follows items through to completion.
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information.
• Financial Acumen – considers financial impact of all decisions.
• Integrity – can admit mistakes, is direct and truthful.
• Customer Service – demonstrates a “customer‑first” mentality, focused on meeting customer needs and captures feedback for improvement.
• Priority Setting – prioritizes assigned schedules and workload.
• Team Building – mentors newer technicians, facilitates clear communication among the team, demonstrates care and respect for co‑workers and colleagues.
• Regulatory Knowledge – knows accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies.

Safety Requirements

• Maintain a safe working environment for self and others in accordance with facility policies.
• Follow OSHA guidelines regarding blood‑borne pathogens, airborne pathogens, radiation, sharps, hazardous liquids, and operating devices.
• Complete safety and training assignments on time.
• Possess sensory ability to distinguish hot & cold temperature ranges, surfaces, fine motor skills, manual dexterity, and color discrimination.
• Ability to routinely carry or lift up to 50 pounds.

Travel Requirements

Field‑service position requiring travel between Memorial Hermann facilities in the greater Houston, TX area. Air travel may be required occasionally to support non‑Memorial Hermann customers for technical support or special projects, subject to availability.

Working Conditions

Hospital sterile processing department (SPD) environment. Must abide by the safety rules of the host site.

Classification

FLSA: Non‑Exempt (Hourly)