Stephan Roos

Stephan Roos (52) is Director HR BeNe at Parfumerie Douglas, leading a team of fifteen HR professionals across the Netherlands and Belgium. He focuses on creating an organization where employees feel seen, can grow, and perform sustainably.

About the role

As Director HR BeNe, you are responsible for all facets of HR within Parfumerie Douglas, a leading omnichannel premium beauty retailer in Europe. The role emphasizes connecting employee experience with customer experience, particularly in a retail environment where daily leadership, clear frameworks, and autonomy shape the work experience.

Douglas operates with a strong international presence, with most employees working on the shop floor in a dynamic, customer-focused, and physical setting. The organization values the direct link between employee well-being and customer satisfaction.

Responsibilities

• Design and implement HR strategies that foster empowerment, development, and sustainable performance.
• Shift the organizational mindset from "absenteeism" to "employability," focusing on early intervention, preventive support, and mental fitness.
• Create clear frameworks that balance structure with flexibility, enabling employees to take ownership and grow within their roles.
• Support leadership in cultivating a culture of trust, collaboration, and continuous development.
• Leverage technology, such as AI, to reduce repetitive tasks and free up time for coaching and development.
• Act as a critical friend to the organization, challenging traditional hierarchies and promoting value-driven work.

Requirements

• Proven experience in HR leadership, preferably within retail or a customer-centric environment.
• Strong belief in shifting from control-based structures to trust-based, human-centered frameworks.
• Ability to design and implement strategies that enhance employee engagement and development.
• Experience in fostering a culture of collaboration, ownership, and continuous learning.
• Understanding of the role of technology in enabling HR to focus on strategic, people-centered initiatives.

Skills

• Strategic thinking with a focus on long-term, sustainable performance.
• Strong leadership and coaching abilities to guide teams and leaders.
• Excellent communication skills to articulate and drive cultural change.
• Ability to balance structure with flexibility, creating clear frameworks while allowing autonomy.
• Analytical mindset to assess organizational needs and design effective HR interventions.

Benefits

The role offers the opportunity to shape the future of work within a leading European retailer, focusing on human-centered strategies that directly impact both employees and customers. You will work in an environment that values innovation, collaboration, and sustainable growth.