STEP, Inc. Office of Aging - Information Assistant

About the role

The STEP Office of Aging is seeking an Informational Assistant to support older adults, caregivers, and community members. Key responsibilities include greeting visitors, answering calls, providing information, referrals, and assistance, managing applications and forms, and supporting various administrative tasks.

Responsibilities

• Greet visitors and answer calls through a multi-line phone system
• Provide information, referrals, and assistance to older adults and caregivers
• Help consumers access services, benefits, and community resources
• Aid with applications and forms for programs like Medicare, PACE, rent rebates, and other supportive services
• Create, edit, and maintain documents, reports, spreadsheets, presentations, brochures, and correspondence
• Enter and maintain data in state-required aging services databases
• Compile information and prepare reports for program and agency needs
• Affirm mailings, filing, recordkeeping, and office supply management
• Support the daily operations of the Office of Aging through a variety of administrative and clerical tasks
• Maintain confidentiality and provide exceptional customer service at all times

Requirements

• High school diploma or GED certificate
• Associate degree specializing in business, management information, office administration, or related field preferred
• One year of experience in office work
• Two years of experience with:
• Operating personal computer hardware used in desktop, laptop, and networking environments such as monitors, mouse, keyboard, scanners, and printers
• Personal computer operating systems used in desktop and networking environments
• A wide variety of desktop productivity tools, specifically including Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Internet Explorer, and/or Microsoft Explorer
• Strong communication skills including listening, understanding, informing, and speaking
• An amiable disposition and ability to remain professional when dealing with telephone callers or visitors

Qualifications

• Enjoys helping people and providing excellent customer service
• Communicates clearly and professionally, both verbally and in writing
• Demonstrates empathy, patience, and professionalism when assisting consumers
• Is highly organized and detail-oriented
• Can manage multiple priorities in a fast-paced environment
• Works effectively both independently and as part of a team
• Comfortable learning and utilizing technology, databases, and office software

Skills

• Excellent communication skills
• Professional demeanor
• Organizational skills
• Customer service orientation
• Technology proficiency

Benefits

• Flexible health insurance options
• Agency-paid dental, vision, and life insurance
• 403(b) retirement savings with generous employer match
• Flexible Spending Account (FSA) and Dependent Care Account (DCA) options
• Short- and long-term disability insurance
• Paid Time Off (PTO) and Long-Term Sick Leave
• Paid holidays
• Optional flexible benefits

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.