Office Assistant Senior

General Summary

Performs a variety of clerical and/or accounting duties, which require an understanding of departmental operations, a high degree of accuracy and independent judgment.

Essential Duties & Responsibilities

• Determines eligibility for programs funding in following policies and program directives.
• Performs data entry for record keeping, tracking, registration, inventory and ordering.
• Maintains inventory of perishable/non-perishable supplies and materials.
• Updates and maintains computer records at the office, County and State of Michigan level.
• Processes invoices as accounts payable/receivable, prepare and submit requests for payment of invoices and post payments entries.
• Answers procedural questions regarding various departmental functions, duties, actions and procedures, schedule appointments, set court dates, etc.
• Assists customers in person, on line or over the telephone.
• Receives (cashier), process and deposit payments/money for fees, fines, assessments, permits, tax payments, prepare and make daily bank deposits, etc.
• Performs bookkeeping to balance accounts, requests check, make journal entries, maintain spread sheets, etc.
• Prepares a variety of documents and correspondence using personal computers, printers, email, and other electronic means for Department Heads, Elected Officials, Managers, Supervisors and others.
• Operates a variety of computer database software programs required for efficient operation of services.
• Manages and accounts for petty cash operations.
• Arranges Interpreter Services, coordinate scheduling and process billing arrangements.
• Enters payroll data, run verification reports, split time to multiple funding sources.
• Audits accounts (internal/external), verify debits/credits, apply appropriate adjustments and update account status.
• Reviews forms, letters and legal documents for accuracy, correcting errors or rejecting forms to the originator to have them corrected and resubmitted.
• Maintains a variety of department, program and office operational records including registrations, licenses, credentials of staff, attendance, property/land ownership, leases and contracts, etc.
• Provides office administration and phone support to department staff, supervisors, managers and department directors.
• Schedules appointments, events, hearings and or meetings for staff, consultants, attorneys and others.
• Operates standard office equipment such as personal computers, facsimile machines, copiers, scanners, calculators and adding machines.
• Operates an automobile to perform assigned job functions.
• Performs related duties as assigned.

Required Qualifications

• High school diploma or GED equivalent
• One (1) year of office clerical work experience
• Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

Preferred Qualifications

• Associates degree or higher
• Three (3) or more years of office clerical, bookkeeping or accounting related work experience

Knowledge, Skills & Abilities

Knowledge of:

• Modern office procedures and methods
• Various and specialty designated data processing/computer systems and applications for office administration across many departments in the County
• Principles and practices of basic bookkeeping and invoice processing
• General clerical/administrative support and secretarial processes common to office administration
• Accounts receivable and payable procedures
• Payroll processing and timekeeping
• Manual and electronic filing and record keeping procedures and retention schedules
• HIPAA and other laws or County policies for maintaining record confidentiality
• County, State of Michigan and department policies and practices for ordering and maintaining inventory of necessary supplies for daily office/clinic or department operation
• A variety of programs eligibility, enrollment and verification policies and practices
• Database applications and report writing, data mining and collection for operational review (Financial/Electronic Medical Records, Court Case Management and others)

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff and the public
• Providing customer service to internal and external customers via phone, email and in person
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing somewhat complex mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Organization and time management
• Operating personal computers with current versions of office efficiency software and applications
• Performing data entry to multiple types of database applications for registration, enrollment, service provision, billing, inventory and statistical review and reporting
• Assigning, prioritizing, monitoring, and reviewing work assignments

Ability to:

• Work in an environment which embraces the county's Dignity Campaign
• Effectively speak, write and understand the English language
• Effectively speak, write and understand a language other than English is preferred
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Take initiative and work independently
• Provide excellent customer service to both internal and external customers with tact and courtesy
• Meet schedules and deadlines of the work
• Perform moderate level clerical/administrative related duties with a high degree of accuracy
• Lead and train staff and coworkers
• Learn new policies, practices and procedures
• Read and understand laws, rulings and other published guidance
• Handle, process and account for large sums of cash/money
• Understand and follow complex registration, eligibility and enrollment guidelines

Benefits

• Medical, dental, and vision coverage with no monthly premium to employees for single, two-person or family coverage
• Health care, dental and vision benefits effective the first day of employment

Pay

$41,328.19 - $53,454.55

Schedule

FLSA Status: Non-exempt - overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy