Stenographer/Transcriptionist

About the role

Performs a variety of administrative and clerical duties for the Detectives Division of the Police Department. The role includes typing and editing reports dictated by detectives and police officers, correcting errors and omissions, performing data entry for bookings, monitoring the call board to coordinate with dispatch, answering phones, processing pawn reports, and retrieving information from police computerized systems. The position requires independent judgment while applying existing policies and procedures, responding to non-routine inquiries, and explaining department services and decisions. Confidentiality is required due to the nature of police work.

The work environment is an office with a moderate noise level. Some positions may require a valid Idaho Driver’s License.

Responsibilities

• Types and edits reports dictated by detectives and police officers, ensuring accurate property involvements and booking information without altering report content.
• Follows up with officers to verify or locate missing information.
• Enters data in the Police Spillman system for NIBRS coding and distributes reports to appropriate parties.
• Checks for online reports, assigns case numbers, and completes relevant information.
• Enters booking information for criminal charges and processes pawn reports and field interview cards.
• Updates and verifies records in the Spillman database, including name records, aliases, addresses, phone numbers, and other pertinent information.
• Dispatches detectives to burglary and felony calls, monitors detective whereabouts, tracks calls, assigns cases, and prepares data reports for distribution.
• Answers incoming phone calls, greets walk-in customers, provides information, explains processes, and makes referrals as needed.
• Receives and logs online reports, prepares case files, and runs license plate, warrant, and criminal records checks through NCIC, ILETS, DMV, and/or FBI.
• Provides clerical and administrative support to detectives, maintains accurate records, and assists in other areas of police department support.
• Maintains strict confidentiality in all cases and cross-trains in other administrative roles within the Police Department as needed.
• Keeps supervisors informed of work progress, priority calls, and potential issues, and provides assistance and information to the public.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• At least two (2) years of experience performing customer service, clerical, and administrative duties, preferably in a law enforcement setting.
• Successful completion of Police Department background check, CVSA, and drug screening.
• ILETS and NCIC Certification preferred.
• CPR Certification preferred.
• Ability to type accurately with excellent grammar and spelling, strong communication and multitasking skills, and the ability to work efficiently under strict deadlines with frequent interruptions.
• Ability to maintain collaborative and cooperative working relationships with officials, employees, organizations, and the public.