Steelwrist is looking for a Product Support Technician

Key Responsibilities

• Perform installations, service, and support visits at customer and dealer locations
• Plan and deliver installation and technical training for dealerships
• Handle customer support cases via email and phone in collaboration with the support team
• Support warranty claim administration and process NCR (Non-Conformance Report) documentation
• Collaborate across departments to ensure smooth information flow and execution
• Contribute to a culture of continuous improvement and high customer satisfaction

Qualifications

• A proactive “can-do” attitude and willingness to learn
• Strong mechanical, electrical, and hydraulic knowledge
• Experience working with heavy equipment
• Excellent communication and interpersonal skills
• Basic proficiency with Microsoft Office or Google Workspace
• Strong attention to detail and a structured, professional work style
• Ability to multitask and adapt in a fast-paced environment
• Experience in a similar technical support or field service role is a plus

What We Offer

• Competitive salary and 401(k)
• Company vehicle
• Comprehensive health, dental, and vision insurance
• Thorough product training and ongoing support
• Opportunity to work with cutting-edge excavator technology
• A collaborative team culture
• An environment that encourages open discussion and new ideas

Culture

At Steelwrist, we value simplicity, responsiveness, and speed. We are a results-driven team that also believes in having fun while achieving success.