Stay and Play Associate - Druid Hill

About the Role

Under the supervision of the Operations Director or other assigned associate, the Stay and Play Associate is responsible for delivering excellent services to all members, guests, and program participants. The primary function is to highly engage with members, guests, and program participants, including supervising children whose parents or guardians are participating in activities at the Y family center, protecting children, and maintaining a safe environment.

Responsibilities

• Report to work in uniform at least ten minutes prior to assigned shift to receive communications and instructions from supervisor or associate.
• Provide excellent services to members, guests, and program participants in the Y center, on the phone, and through email exchange.
• Build meaningful relationships with members, guests, and program participants through positive and solution-driven interaction.
• Provide a safe, engaging, and nurturing environment that fosters the social, emotional, physical, cognitive, and creative development of each child in care.
• Communicate effectively and appropriately with children and parents/guardians.
• Engage highly with children by guiding them to activities, using their names, and monitoring their actions during their use of the center.
• Maintain a clean and disinfected environment for children’s safety.
• Maintain all proper paperwork, including sign-in/out processes, behavior reports, “boo boo” reports, and incident reports.
• Understand the age and stages of youth development and work effectively with children.
• Adhere to and enforce all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction.
• Lead in handling conflict, concerns, member frustrations, and unusual center situations.
• Inform proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates).
• Focus on quality experiences and engagement within programs, services, and activities.
• Promote a professional image and maintain a clean and safe environment at all times.
• Work with a diverse population.
• Attend and actively participate in all meetings as assigned.
• Incorporate the four character values of the Y: Caring, Honesty, Respect, and Responsibility, and adhere to the Y Code of Conduct.
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.
• Abide by The Code of Conduct with Youth, ensuring a safe and respectful environment for young people by treating youth with respect and fairness, avoiding inappropriate interactions, and adhering to established standards.
• Complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.

Benefits

• Comprehensive benefits package designed to support well-being and professional growth.
• Flexible schedules and competitive pay.
• Generous paid time off.
• Medical, dental, and vision benefits.
• Dependent care FSA.
• Generous employer contribution to the Y retirement fund.
• Opportunities for career advancement.
• Access to training and development programs aligned with the mission to empower individuals and strengthen communities.