Status Board Operator - Housekeeping

Job Responsibilities

• Answer telephone calls, respond to questions and handle requests from internal and external guests according to Wynn Las Vegas guidelines; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments as needed.
• Monitor room assignments on Amadeus, REX, and other department-specific systems to ensure productivity goals are met
• Oversee and coordinate work orders, including room moves and guest service requests.
• Assigning work orders to utility housepersons such as shampoos, drapes, furniture movement, and marble polishing.
• Prioritize and expedite rush rooms in collaboration with guest room attendants (GRAs) and assistant managers
• Communicate with assistant managers and tower managers any essential information such as guest complaints/requests.
• Maintain accurate attendance records by processing call-offs, tardies, and early-outs for team members.
• Attend required training classes and apply updated service standards, operational procedures, and safety practices to daily responsibilities.
• Perform additional job-related duties as assigned

Qualifications

• Minimum six (6) months’ experience in a guest service-related position.
• Excellent communication skills, both verbal & written. Must be able to communicate English with patrons, management, and other employees to their understanding. Second language preferred but not required
• Maintain a professional, neat, and well-groomed appearance, adhering to Wynn Las Vegas standards.
• Minimum typing speed of 40WPM.
• Working in a fast-paced environment.
• Strong teamwork skills with the ability to collaborate effectively with co-workers.
• Ability to remain seated for the duration of the shift.
• Ability to use headset and telephone for entire shift.
• Must be flexible on scheduled hours and workdays, including any occasional work outside of normal business hours.
• High School diploma or equivalent is required.
• Must be 21 years of age or older.

Preferred

• Prior Status Board Experience and/or PBX experience
• Previous experience working in a luxury resort environment
• Basic knowledge of hospitality management systems and applications such as Opera, Amadeus, and REX.