Status Board Operator

Summary

At Edgewater Gaming, LLC, we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

About the Role

As a Housekeeping Status Board Operator, you are the central hub of communication and coordination for the housekeeping team. You play a vital role in maintaining smooth daily operations by assigning rooms, scheduling Guest Room Attendants efficiently, and accurately tracking room statuses. Your timely, professional handling of calls from guests, team members, and other departments ensures responsive service and operational continuity. Your attention to detail and commitment to excellence directly support guest satisfaction and the overall success of the property.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Operate multi-line phones, hand-held radios, and desktop communication systems to coordinate housekeeping operations and dispatch service calls efficiently
• Schedule Guest Room Attendants to clean assigned rooms and maintain daily cleaning updates
• Receive and log guest laundry, dry cleaning, and lost and found items; escalate guest concerns as needed
• Maintain a daily log of service activity and outstanding requests, ensuring timely resolution
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• At least 6 months of hospitality, guest service, or administrative experience in a similar environment preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 18 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Physical Requirements

• Occasionally push/pull up to 25lbs
• Occasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Occasionally standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Skilled in using tools or equipment requiring a high degree of dexterity

Work Environment

• Noisy
• Slippery surfaces
• Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.