Station Training Supervisor

General Purpose

Responsible for conducting initial and recurrent training for above and below wing operations including but not limited to ramp operation, customer service, security, safety, ACAA, weight and balance, and aircraft appearance. A working knowledge of customer service and ground operations training is a plus. This position is cross‑utilized in all below wing operations.

Essential Duties and Responsibilities

• Facilitate initial and recurrent training in all areas mentioned above within the station.
• Evaluate and supervise customer service and ramp procedures safety and compliance.
• Create and maintain all training records per company, carrier and FAA regulations.
• Conduct GSE (ground service equipment) training on all motorized equipment.
• Conduct customer service and ground operations training with Hazmat recognition, security, ACAA, etc.
• Train and implement station training procedures for the handling of specific carrier contracts.
• Perform other duties in supporting the training department’s goals and objectives.
• Assist the department in achieving corporate and departmental goals and improve the overall product.
• Support station operations training in any and all assigned projects.
• Assist with station operation needs during times when there are no classes.
• Communicate orally and in writing to students, subordinates, and upper‑level management.
• Other duties as assigned by the station manager.
• Pass a ten‑year background check and pre‑employment drug test.
• Maintain authorization to work in the U.S. as defined in the Immigration Act of 1986.

Competency and Behavioral Requirements

• Be pleasant with others on the job and display a good‑natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Maintain attention to detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations.
• Accept criticism and deal calmly and effectively with high‑stress situations; be open to change and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Develop one's own ways of doing things while abiding by company and airline policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done.
• Persist in the face of obstacles.

Physical Demands

Must be able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended periods. May stand up to four hours at a time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Exposure to outdoor environment, high noise levels – line/ramp operations (hearing protection provided), cold and wet environment – observing winter operations/ground de‑icing (safety/visibility personal protective equipment provided). The ability to travel domestically as needed for training and support to other stations.

Travel Requirements

Travel includes conferences and training, consisting of day, overnight, and multi‑day trips. Work occurs in airport environments, both indoors