Station Support Agent

Ramp Operations

Customer Service Operations

• Aid passengers with checkin, boarding, deplaning, and baggage processing.
• Ensure safe passenger movement on the ramp and tarmac during boarding and deplaning.
• Follow all security and passenger screening procedures.
• Conduct aircraft security search procedures as required.
• Assist with station opening and closing duties.
• Maintain a clean, organized, and professional station environment.
• Handle customer interactions in a courteous and professional manner.
• Maintain confidentiality of passenger and operational information.
• Ensure all Company funds and transactions are secured and processed according to Company procedures.
• Perform GSC or CRO duties after required training, if assigned.

Cargo Operations

• Process and handle inbound and outbound cargo shipments.
• Complete Cargo Load Report procedures accurately.
• Ensure cargo is loaded, secured, and documented in compliance with Company and regulatory requirements.
• Assist with freight acceptance, storage, and release procedures.
• Maintain safe handling practices for all cargo and hazardous materials, where applicable.