Support Desk Agent

Responsibilities

We are currently seeking a Support Desk Agent that will provide internal client support for inquiries related to Community Banking Operations with a high degree of courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of mediums such as phone, email, and instant messaging. Problem resolution and identifying opportunities for training development and/or process improvement is key to be successful in this role.

Qualifications and Education Requirements

• High School diploma or equivalent work experience
• 2 years or more experience in Community Banking preferred, including a minimum of one year of new account opening experience and one year of teller transaction processing
• 1+ year(s) of experience in Deposit Operations, Loan Operations, or Client Care preferred
• Working knowledge of all aspects of Community Banking including products, policies, procedures, operations, and systems/applications
• Must demonstrate an elevated level of patience, ability to work through complex issues, and maintain a professional demeanor in stressful situations
• Ability to work independently as well as part of a cohesive team
• Effectively prioritize, handle and complete multiple time sensitive tasks throughout the workday
• Must possess working knowledge of Microsoft Office365 Suite of products, including, but not limited to Word, Excel, and SharePoint

Key Competencies for Position

• Compelling Communication
• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time
• Delights Clients
• Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain

Salary Range

The salary range for this position is $18.25/Hr. - $29.75/Hr.. Final salary will be determined based on factors such as location, experience, skills and qualifications.