Station Operations Coordinator (Full-Time)

About the role

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Station Operations Coordinator in our Ground Handling Department.

Responsibilities

• The primary responsibility of the position is to allocate the daily staffing to flights and flight-related tasks.
• The Station Operations Coordinator utilizes staffing programs and other resources to identify needs for day-of operational requirements and provide various reports.
• The successful candidate will have strong decision-making skills and be familiar with Microsoft Office Suite.
• This position will report to the Station Management.
• Drive operational excellence in a safety‑conscious environment.
• Effectively allocate resources and provide appropriate support to enable team members to deliver on operational goals.
• Allocate resources in accordance with Collective Bargaining Agreements and local policies.
• Utilize staffing programs and other resources (i.e. Prime, GET, RNV, Sabre) to identify needs for day‑of operations and provide required reports.
• Understand the corporate culture, policies, and goals while taking measures to implement these into daily work routines.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.
• Conduct other station coordination duties and responsibilities as required.

Qualifications

• Ability to bring out the best performance in the workforce through proactive employee engagement.
• Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to monitor and assess performance of self, team members, and the operation to make improvements or take corrective action.
• Ability to work well with all levels of management and frontline staff.
• Strong decision‑making skills.
• Ability to work independently, set and meet own deadlines.
• Ability to prioritize and execute with a sense of urgency.
• Ability to coordinate station activities and collaborate with multi‑functional departments and agencies to ensure essential needs are met for a safe, efficient, on‑time operation.
• Familiarity with Microsoft Office Suite.
• Employment is contingent upon a clear driving record, 10‑year Criminal History Records Check, and drug screen as required.
• Proof of High School or GED completion required.
• Minimum 18 years of age.

Preferred Qualifications

• Previous experience in airline customer service or staffing allocation.
• Previous experience with GS RealTime.
• Working knowledge of Air Operations Area (AOA).
• Working knowledge of company policies and automation applications.

Work Environment

• Use of computers, telephones, radios, and other office equipment.
• Airport ramp environment, subject to varied weather conditions and elevated noise levels.

Physical Requirements

• Occasional lifting up to 25 lbs.

Schedule

All shifts including weekends, nights, holidays and/or irregular shifts.

Pay

Starting rate $17.75 per hour; bonuses awarded in accordance with company policies and applicable criteria.

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and