Statewide Customer Success Advocate - AZ

About the role

The Statewide Customer Success Advocate position is part of the Customer Success Department at Motorola Solutions. This role supports Motorola Solutions and its top-tier customers by ensuring they leverage the full capabilities of their solutions.

Responsibilities

• Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value.
• Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development.
• Partner with internal stakeholders to align account activities with the customer's business case and strategy.
• Coordinate and participate in regional customer/user group meetings, designed to drive product utilization, share best practices, and obtain feedback from customers.
• Monitor customer health, adoption, utilization, customer sentiment, and other metrics across products and verticals, throughout the customers' journey.
• Help negotiate and drive renewals. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Utilize multiple tools to engage with customers both proactively and reactively.
• Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals.
• Identify opportunities for expansion and cross-sell.
• Attend and participate in industry events and conferences.

Requirements

• 7+ years of direct experience in public safety, emergency management, K12 operations or education, 911 communications, business continuity, security, or a related field.
• Experience utilizing, training, or providing software-as-a-service technology solutions designed to impact public safety.
• Strong presentation, excellent verbal and written communication skills with an ability to influence others.
• Fanatical about customer success and driving customer value.
• Strategically minded, self-starter with the ability to multitask, prioritize, and scale.
• Flexible, adaptable, and collaborative team player with strong interpersonal skills.
• Experience working directly with customers and multiple project stakeholders.
• Takes pride in and exhibits high degree of ownership over their work.
• Proficiency in Microsoft Office and Google suite.
• Valid Driver’s License.
• Ability to travel up to 75%.

Qualifications

• High School diploma, or Associates, or Bachelor's Degree, plus 5 years of direct experience in Public Safety, Emergency Management, K12 Operations or Education, 911 Communications, Business continuity, or Security required.
• Legal authorization to work in the U.S. indefinitely is required.

Skills

• Microsoft Office and Google suite proficiency.

Benefits

• Medical, Dental, Vision benefits.
• 401K with Company Match.
• Generous Paid Time Off Packages.
• Paid Parental & Family Leave.
• Employee Stock Purchase Plan.