Statement of Work Specialist

Key responsibilities

• SOW Fulfillment: Maintain SOW fulfillment via phone, email, and VMS online management application.
• Hiring Manager Support: Assist hiring managers in SOW bidding/RFx, onboarding, and extension management of SOW consultants.
• Collaboration: Partner with the Bartech Program Director and interact daily with the client SOW Analyst.
• VMS Tool Support: Provide Level One support for hiring managers and suppliers using the VMS tool, focusing on in-person meetings.
• Consultant Management: Support SOW consultant onboarding, invoicing approval, and offboarding.
• Liaison Role: Act as a liaison between customers and suppliers to administer the RFP/SOW engagement process.
• Progress Tracking: Track customer progress in fulfilling open SOW requirements, including content development and recommendations for deliverables, SLAs, penalties, and payment characteristics.
• Proactive Escalation: Escalate troubled requisitions to the Guidant Global Program Director as needed.

Professionalism

Maintain a professional appearance and presentation, and remain calm under pressure.

Workplace Health, Safety, and Environmental Compliance

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices. You will meet our HSE obligations by committing to:

• Seek to prevent injury to any employee, customer, worker, or contractor.
• Actively participating and completing compliance training as required.
• Considering the safety implications of decisions.

Job Experience and Attributes

• Industry Knowledge: Understanding of the staffing industry, VMS, and the difference between SOW and contingent workforce management.
• Customer Service: Exceptional customer service skills.
• Communication: Excellent written and verbal communication skills.
• Technical Skills: Proficiency in MS Office Suite, especially Excel; knowledge of Visio is a plus.
• Multitasking: Ability to prioritize multiple tasks effectively.
• Problem Solving: Strong problem-solving skills and the ability to present recommendations to all levels of management.
• Team Spirit: Ability to build positive team spirit.
• Experience: 3+ years of MSP/VMS experience; procurement experience is highly preferred.
• Education: Bachelor's degree or a combination of education and experience.

Core Competencies

• Confidence
• Enthusiasm
• Passion for excellence
• Professionalism
• Detail orientation
• Stress tolerance
• Discipline to execute according to standards
• Intense focus on accountability
• Urgency and speed of response