Work Management Specialist

About Us

Welcome to United Utility Services, a dynamic player in the electric utility industry. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety, Quality, Integrity, and Professionalism. At United Utility Services, we craft power delivery solutions – built safe, engineered smart, and driven by what customers demand – fueling communities with reliable energy. We are the best-in-class, trusted partner delivering customer-centric Power Delivery Construction and Engineering solutions.

Location: This location will be based out of one of our many United Utility Services, LLC offices. (Lanham, MD, Commerce City, CO, New Orleans, LA, Spring, TX, Palm Beach Gardens, FL, Charlotte, NC)

The salary range for this position is $65,000–$80,000 annually. Final compensation will be determined based on experience, qualifications, and overall fit for the role.

Benefits include medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable; 401(k) with company match; paid time off; company-paid holidays; and short and long-term disability.

How To Apply

Candidates may apply by clicking the "apply" button in this posting which is hosted on our careers page at https://unitedutility.com/careers

About The Role

The Work Management Specialist is responsible for providing support to field operations groups throughout the work order management, reporting, and closeout processes. The position interacts daily with operations, project management, and accounting personnel to ensure proper utilization and reporting of the Daily Field Report (DFR) process for revenue capture and the electronic timesheet process for cost capture. The WMS supports on-line work control processes, assists with the development of work packages, tracks work order status, reports status of work completed, and ensures that all project documentation is collected and submitted for project closeout.

Key Responsibilities:

• Primary point of communications with the customer on work order scheduling, status, changes, redlines and closeout.
• Provide field support for work order revision/field changes, problem resolution, and interpretation.
• Provide office support for the execution of work in the field.
• Cook up with customer for order and delivery of major materials.
• Take ownership of customer issues until resolved, requesting assistance as needed.
• Report job status details to operations personnel and others as requested.
• Cook up with other work groups to ensure desired customer experience.
• Cook up with field operations to ensure all work order closeout requirements are met and all necessary documentation, forms, explanations, redlines, and changes are collected and submitted timely.
• Ensure all field reporting is submitted, approved, and recorded in a timely manner.
• Prepare invoice packet with all customer and UU required documentation to send to billing department.
• Cook up with billing personnel to facilitate timely, accurate invoicing.
• Oversee the daily field reporting process to capture revenue and ensure accurate reporting and realization of the data coming in from the field.
• Oversee the daily electronic timesheet reporting process to ensure costs are accurately assigned to jobs.
• Prepare weekly timesheet files to submit to payroll.
• Aid in reconciling work order materials, labor, and equipment to represent actual field construction.
• Prepare for close-out of construction work orders in work management system and assist in resolving errors.
• Aid in managing field office and personnel supply needs.

Key Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proficient in work management and related computer applications.
• Highly Proficient in Microsoft Excel Spreadsheet.
• Must have at least five (3) years of relevant experience with experience in the distribution operations/construction industry preferred.
• Demonstrated experience in developing/maintaining project plans and schedules is preferred.
• Experience reading, evaluating, interpreting, and communicating provisions of contracts is preferred.
• Must have experience in performing, monitoring, and reviewing planning and scheduling functions.
• Must be proficient with PC operating systems and in several basic software applications, including Microsoft Office Suite software.
• Must be skilled in oral and written communication and fundamentals of work scheduling.
• Proven ability to demonstrate a high level of ethical behavior, integrity and trust.
• Must actively demonstrate the United Utility company values and support the United Utility Ethics and Standards.

Key Nice-To-Haves

• Knowledge of power delivery (transmission/distribution) work processes is preferred.

Application Deadline

This posting will remain open for a minimum of five (5) calendar days. The Company reserves the right to extend or close the posting based on business needs and applicable policy requirements.

Important Information

• Applicants may be asked: "Are you currently employed by the Company?" For standard external opportunities, this question is used for applicant classification, reporting, and workforce analytics purposes only. We do not accept unsolicited resumes or candidate submissions from third-party recruiters or staffing firms. Resumes submitted without a signed, written agreement with the Company and outside the approved HR/Recruiter process will not be reviewed or considered, and the Company will not be responsible for any associated fees.
• Accessibility: If you need an accommodation as part of the employment process, please contact Email: HRSC@unitedutility.com
• Equal Opportunity Employer is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.