State Parks - Natural Tunnel State Park - Contact Ranger - Open Until Filled

Hourly Rate: $12.77 per hour

About the role

Performs office duties that provide for a quality recreational experience for state park guests at Natural Tunnel State Park.

Responsibilities

• Assist visitors to the park by providing directions and information regarding services provided by the park and other local attractions.
• Answer phones and take messages for all employees.
• Act as a front-line customer service representative for the park site and present a professional and organized approach to the work site.
• Collect appropriate fees for cabin, camping, picnic shelters, and pool party rentals.
• Make cabin and campground reservations through the use of the computerized reservation system.
• Use a computer to pull and print reservation reports.
• Respond to complaints and guest inquiries promptly and ensure the proper staff member is informed to follow through on any guest complaints or needs.

Requirements

• Must be able to count money, use a cash register, copier, folding machine, computer software, and credit card machine.
• Must be able to use a 2-way radio.
• Ability to understand and carry out oral and written instructions.
• Must provide own uniforms and be willing to work weekdays, evenings, weekends, and holidays.
• A valid driver's license is required.
• Employment is contingent upon satisfactory completion of a criminal history background check.
• Selected candidates must complete the I-9 Employment Eligibility Verification Form; DCR participates in E-Verify.

Qualifications

• Knowledge of Business English.
• Ability to meet and work with the public pleasingly and possess excellent customer service skills.
• Ability to perform basic mathematical functions and able to read instructions and policy manuals.
• Familiarity with accepted American Red Cross First Aid procedures is desirable.

Schedule

Wage/seasonal positions are limited to 1,500 hours from May 1 to April 30.

Benefits

Wage/seasonal positions are not eligible for benefits. However, DCR classified, retired, and wage staff (after six months of service) are entitled to the following employee discounts at Virginia State Parks:

• Free parking or admission to all Virginia State Parks.
• Free camping outside of the Memorial Day weekend to the Labor Day period in sites designed for up to six people.
• Free camping Sunday night through Thursday night (excluding the night before a holiday) from Memorial Day weekend through Labor Day.
• Fifty percent discount on cabins (up to 3 bedrooms) outside of Memorial Day weekend to Labor Day, for a maximum of 14 nights (two-night minimum stay required). Bunkhouses, camping cabins, and yurts are included; one-night yurt stays receive a 25% discount.