State Farm Pipeline Req

Job Responsibilities

• Answer inbound calls from individuals who are interested in learning more about our P & C programs
• Actively listen to their needs and develop the best solution to fit their physical, financial and emotional needs
• Educate our members on their options and how these changes can improve their lives
• Maintain the highest level of service by meeting and exceeding quality standards on every call
• Connect and empathize with people in such a way that your ultimate desire is to help them find solutions to their struggles
• Actively listen and recognize areas that need further examination, so that you can provide the best possible solution
• Multi-task so that you can access all of the necessary information to provide an accurate and detailed recommendation
• Clearly explain the solution you have customized for the member so that they fully understand their coverage and costs
• Close the sale once you have developed the ultimate solution that meets all of your member’s needs

Qualifications

• Licensed to sell P&C Insurance in your current state of residence
• Strong detail orientation and excellent communication/listening skills
• Strong computer skills that help you to efficiently maneuver through multiple applications simultaneously
• Assessments will be required
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Minimum of 6 months experience in a work environment where you are developing and/or closing sales
• High school diploma or GED is required
• Authorized to work in the United States