Stars Quality Strategic Initiatives Lead - HOS

About the role

The Stars Quality Strategic Initiatives Lead strategically identifies enterprise partners to develop and lead partnership opportunities that influence the Health Outcomes Survey (HOS). This role will collaborate closely with enterprise activation team and other business partners to develop and execute strategic initiatives that align with Humana's goals and objectives to improve HOS performance. In partnership with leadership, this role will identify opportunities and lead follow-through efforts to ensure strategic action planning is executed with the speed and caliber required to successfully achieve goals.

Responsibilities

• Explore, scope, develop, oversee, and manage HOS strategic initiatives across the Medicare Advantage segment, enterprise activation team, and other business partners
• Identify needs and opportunities for the execution of strategic activities across the enterprise for the HOS program
• Work intimately with cross-functional teams such as enterprise activation and other business partners to understand and support HOS across a variety of stakeholders
• Exercise considerable latitude in determining priorities, objectives, and approaches to drive improvement initiatives and progress
• Analyze processes, identify key decision-makers and make recommendations on how to elevate and embed the HOS program in all aspects of Humana's Medicare Advantage segment experience and workflows
• Maintain and drive the HOS portfolio across the enterprise
• Develop, oversee, and manage strategic enterprise initiatives, including the development of project plans, goals & KPIs, timelines, and budget that support the HOS program
• Leverage research and analysis to identify opportunities and make informed recommendations to enterprise partners on HOS asks to support performance improvement
• Collaborate with cross-functional and enterprise teams to ensure seamless execution of initiatives
• Monitor and track the progress of initiatives to drive accountability and ensure progress is on track and align with HOS strategic direction
• Prepare regular reports and presentations to communicate progress, results, and recommendations to leadership
• Identify, mitigate, and escalate risks and obstacles that may arise during the implementation of initiatives
• Stay updated on industry trends & best practices, business priorities, and organizational strategic vision to drive continuous improvement in strategic planning and execution

Required Qualifications

• Bachelor's degree in business administration, healthcare administration, healthcare management, public health or any field
• Minimum 7 years of direct experience in consulting, stars quality, cross-functional strategy, and/or member/patient experience
• Demonstrated experience developing and executing enterprise-level strategies in a complex, matrixed environment
• Experience ensuring teams remain aligned to those priorities through execution, measurement, and continuous improvement
• Experience partnering across business, technology, operations, and enablement teams to drive measurable outcomes
• Strong knowledge of Microsoft Office XP products (Word, Excel, PowerPoint)
• Demonstrated ability to articulate ideas effectively in both written and oral forms

Preferred Qualifications

• Master's degree in business administration or a related field
• Healthcare experience
• PMP certification a plus
• Knowledge and experience with health outcomes survey

Additional Information

Work at Home Requirements: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Interviewing Technology: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you.

Social Security Number: Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay

$115,200 - $158,400 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Schedule

Scheduled Weekly Hours: 40