Starlink Crisis Response Manager

We need to output HTML fragment with sections:

for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: description (intro), responsibilities list, qualifications (basic qualifications), preferred skills and experience, additional requirements (availability, travel, location, ITAR requirements). Also there is mention of "Starlink Crisis Response Manager" as title but we should not repeat job title as heading. We need to decide sections: "About the role" could be the introductory paragraph(s). "Responsibilities" list. "Requirements" maybe combine Basic Qualifications? Could be "Qualifications". "Skills" maybe Preferred Skills And Experience. "Additional Requirements" could be part of Requirements or separate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which are appropriate. We have content for About the role (intro). Responsibilities (list). Qualifications (basic qualifications). Skills (preferred skills). Additional requirements (availability, travel, location, ITAR). Benefits, Pay, Schedule not present, so we should not include those sections. We must not include boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip the EEO statement, ITAR requirement? ITAR requirement is substantive (citizenship requirement) - it's a requirement, so we should keep it. The EEO statement is boilerplate, remove. Also "Learn more about the ITAR here." maybe keep as link? It's part of ITAR requirement; we can keep the sentence but maybe drop the link? It's okay to keep. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from responsibilities, qualifications, preferred skills, additional requirements (availability, travel, location, ITAR). Also the intro about SpaceX mission and Starlink crisis response manager description. We need to format as HTML fragment: use

for each section heading, then content:

for prose,

• for lists. We must not repeat job title as heading. So no

  Starlink Crisis Response Manager

  . We need to decide grouping: About the role: include the introductory paragraphs up to before "Responsibilities". Let's extract: "SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK CRISIS RESPONSE MANAGER Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. Whether responding to natural disasters or extraordinary circumstances, Starlink has repeatedly provided critical communications when other networks fail. The Crisis Response Manager owns Starlink’s crisis response capability: operational readiness before an event, execution during an event, and improvement after. You will set priorities, run the response, and be accountable for getting service into the field quickly, accurately, and at the scale the situation requires. This is an individual-contributor role meaning, you will not be hired to manage a team; you will own the function. The ideal candidate has operated in high-pressure environments and has worked with local, state, and federal response agencies as well as private and non-profit organizations around the world." That's the about role. Responsibilities: list bullet points after "Responsibilities". Let's extract each line: - Own Starlink’s crisis response operation end to end: readiness in peacetime, activation when an event starts, execution through restoration, and after-action improvements - Build and maintain the execution plan for market and event response, including kits, logistics, staffing, partner onboarding, and activation paths - Monitor readiness and response KPIs (time to first connection, kit utilization, activation accuracy, billing and account health, operational bottlenecks) and act on gaps before they become failures in the field - Run the response during events: set the operating picture, assign work, flag delays, and make clear recommendations to leadership with revenue, mission, and customer impact attached - Partner across Customer Success, Sales, Operations, Logistics, Legal, and Engineering so account handoffs, hardware, activations, and information flow work under pressure - Serve as a primary point of contact for emergency response stakeholders globally; understand operational requirements, technical constraints, and mission-critical objectives, and translate them into Starlink action - Build and maintain external engagement frameworks, onboarding processes, and long-term relationships with agencies and partners - Turn field and partner feedback into concrete product, process, and playbook changes that make the next response faster and cleaner - Identify and implement process and system improvements that scale the capability without adding headcount We need to preserve all. Qualifications: Basic Qualifications list: - Bachelor’s degree; OR high school diploma/equivalency certificate and 5+ years of professional experience in emergency/crisis response, operations, or program management - 4+ years of experience in business operations, project management, crisis response coordination, or strategic planning - 1+ year of experience in a customer- or external-facing role - 2+ years of experience with data analysis, reporting, or performance metrics (Excel modeling, dashboards, etc.) We could put under

  Qualifications

  with
  . Skills: Preferred Skills And Experience list: - Direct experience in emergency response, military, firefighting, law enforcement, or emergency management, including work outside the United States - Experience working a live crisis with local, state, and federal agencies (e.g. FEMA, state emergency management offices, National Guard, fire, law enforcement) or private/non-profit response organizations - Strong understanding of disaster response frameworks, interagency coordination, emergency communications, emergency logistics, incident command systems (ICS), or large-scale disaster response - 1+ year of experience with Starlink equipment and systems - Demonstrated success owning multiple high-pressure work streams with tight deadlines and limited resources - Ability to define and run a program independently, including playbooks, trackers, and operating cadence other people actually use - Experience with SQL and dashboards (Tableau, Power BI, Looker, or similar) - Strong written and verbal communication with senior leaders: clear problem, dollar or mission impact, actions taken, and a specific ask We can put under

  Skills

  . Additional Requirements: Must be available to work extended hours and weekends as needed to support critical emergency response operations; Willingness to travel to customer sites, incident command centers, or emergency response locations as required; This is not a remote position and would require relocation if not already local to the Bastrop, TX area; ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. We could put under

  Requirements

  or maybe

  Additional Requirements

  but the allowed headings list includes Requirements, Qualifications, Skills. We already used Qualifications and Skills. We could put additional requirements under Requirements heading. However we already used Qualifications for basic qualifications; we could rename Basic Qualifications as Qualifications, and then Additional Requirements as Requirements. That seems okay. Thus sections: About the role, Responsibilities, Qualifications, Skills, Requirements. We must not include Benefits, Pay, Schedule. Now produce HTML fragment. We need to ensure we don't include any markdown fences. Just raw HTML. Let's craft:

  About the role

  SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. Whether responding to natural disasters or extraordinary circumstances, Starlink has repeatedly provided critical communications when other networks fail. The Crisis Response Manager owns Starlink’s crisis response capability: operational readiness before an event, execution during an event, and improvement after. You will set priorities, run the response, and be accountable for getting service into the field quickly, accurately, and at the scale the situation requires. This is an individual-contributor role meaning, you will not be hired to manage a team; you will own the function. The ideal candidate has operated in high-pressure environments and has worked with local, state, and federal response agencies as well as private and non-profit organizations around the world.

  Responsibilities

  • Own Starlink’s crisis response operation end to end: readiness in peacetime, activation when an event starts, execution through restoration, and after-action improvements
  • Build and maintain the execution plan for market and event response, including kits, logistics, staffing, partner onboarding, and activation paths
  • Monitor readiness and response KPIs (time to first connection, kit utilization, activation accuracy, billing and account health, operational bottlenecks) and act on gaps before they become failures in the field
  • Run the response during events: set the operating picture, assign work, flag delays, and make clear recommendations to leadership with revenue, mission, and customer impact attached
  • Partner across Customer Success, Sales, Operations, Logistics, Legal, and Engineering so account handoffs, hardware, activations, and information flow work under pressure
  • Serve as a primary point of contact for emergency response stakeholders globally; understand operational requirements, technical constraints, and mission-critical objectives, and translate them into Starlink action
  • Build and maintain external engagement frameworks, onboarding processes, and long-term relationships with agencies and partners
  • Turn field and partner feedback into concrete product, process, and playbook changes that make the next response faster and cleaner
  • Identify and implement process and system improvements that scale the capability without adding headcount

  Qualifications

  • Bachelor’s degree; OR high school diploma/equivalency certificate and 5+ years of professional experience in emergency/crisis response, operations, or program management
  • 4+ years of experience in business operations, project management, crisis response coordination, or strategic planning
  • 1+ year of experience in a customer- or external-facing role
  • 2+ years of experience with data analysis, reporting, or performance metrics (Excel modeling, dashboards, etc.)

  Skills

  • Direct experience in emergency response, military, firefighting, law enforcement, or emergency management, including work outside the United States
  • Experience working a live crisis with local, state, and federal agencies (e.g. FEMA, state emergency management offices, National Guard, fire, law enforcement) or private/non-profit response organizations
  • Strong understanding of disaster response frameworks, interagency coordination, emergency communications, emergency logistics, incident command systems (ICS), or large-scale disaster response
  • 1+ year of experience with Starlink equipment and systems
  • Demonstrated success owning multiple high-pressure work streams with tight deadlines and limited resources
  • Ability to define and run a program independently, including playbooks, trackers, and operating cadence other people actually use
  • Experience with SQL and dashboards (Tableau, Power BI, Looker, or similar)