Stark County Regional Emergency Dispatch Center - Dispatcher – Public Safety Communications

Responsibilities

• Answer 911 and non-emergency phone lines for the communities serviced by the Regional Emergency Dispatch Center
• Interview callers to obtain essential information and record data on incidents as they develop
• Analyze calls for priority level of emergency response
• Broadcast calls for service to Law Enforcement/Fire/EMS
• Operate sophisticated computer-aided dispatch (CAD) computers, radio, and phone systems and accurately enter information
• Maintain composure and professionalism when dealing with callers during stressful or rapidly changing situations

Requirements

• Ability and willingness to work any shift assigned, including weekends and holidays
• Ability to endure a limited amount of leave during a six month training period
• Ability to operate sophisticated computerized equipment accurately and rapidly
• Read maps as well as a general knowledge of the County’s geographical area, road systems, and landmarks
• Must be an action-oriented team player who thrives on adrenaline-inducing situations
• Able to speak distinctly. Able to hear and distinguish between several voices at the same time while acquiring and retaining information such as names, numbers, and addresses
• Able to deal courteously with the public under stressful conditions, including irate persons and emotional situations
• Work under pressure of deadlines and establish and maintain cooperative working relationships with employees, officials, other agencies and the general public
• Strong ability to multi-task
• Successful completion of written exam, pre-employment background check, polygraph exam, drug screening, and base-line hearing test
• 18 years of age, High school diploma/GED
• Public Safety position employment application must be completed

Skills

Skills Assessment: Candidates who meet the minimum qualifications will be invited to take a Skills Assessment exercise. The exercise simulates a generic dispatch environment and is designed to measure the abilities and skills critical for public safety dispatchers such as data entry, multitasking, prioritization, map reading, memory recall, and comprehension.

Selection Process

• Application: Candidates whose applications indicate the required education and experience most directly related to the position will be invited to continue in the selection process.
• Skills Assessment: Candidates who meet the minimum qualifications will be invited to take a Skills Assessment exercise.
• Personal History Questionnaire, Complete Background Investigation, Polygraph, and drug screen: Candidates who perform well in the Skills Assessment will receive a Personal History Questionnaire to complete. Review of candidates' Personal History Questionnaire and a thorough background investigation will be conducted.
• Candidates passing this process will be invited for oral interviews.
• Oral Interview: Candidates selected after the oral interview must complete an alcohol/drug screening and a hearing examination.

Pay

$18.60 - $22.64 per hour

Contact Information

To Apply
Regional Emergency Dispatch Center
5735 Wales Ave NW
Massillon, Ohio 44646
(2nd Floor of the Jackson Twp. Administration Building )
https://redcenter.us/docs/Application.pdf