Starbucks Supervisor (Full-Time) | InterContinental Miami Downtown

About the role

The InterContinental Miami Downtown is seeking a Starbucks Supervisor to join their team. This role is part of the InterContinental Hotels & Resorts® family, known for creating warm and sophisticated experiences for guests.

Duties and responsibilities

• Train and schedule employees to ensure proper coverage.
• Maintain performance and recommend corrective actions. Alert management of potential issues.
• Respond promptly and professionally to guest requests and complaints, implementing service recovery measures.
• Oversee cash handling and check/credit policies and procedures.
• Inspect the restaurant daily to ensure high-quality food and presentation, and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events, review specials, and ensure side work duties are completed.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May greet guests and serve food and beverages.
• Perform other duties as assigned.

Qualifications and requirements

• High school diploma or equivalent, with one year of food service experience in a full-service restaurant or similar setting.
• Some college or supervisory experience preferred.
• Ability to carry or lift up to 50 pounds, move around the outlet(s), handle food objects and products, bend, stoop, and kneel.
• Communication skills utilized significantly when interacting with customers and employees.
• Reading and writing abilities utilized often when completing paperwork, scheduling, and giving/receiving instructions.
• Mathematical skills, including basic math, cash handling, utilized frequently.
• Problem-solving, reasoning, motivating, and organizational abilities utilized often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

What we offer

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Many other benefits
• Hotel discounts worldwide
• Access to various discount programs
• A chance to work with a great team of people

Other

• Equal opportunity employer: Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity
• No amount of pay is considered wages or compensation until earned, vested, and determinable.
• Employees' pay positions within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• Reasonable accommodation for individuals with disabilities can be provided upon request.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• Applicants residing in or applying to jobs in the State of Washington should refer to the applicable benefits.