Starbucks Supervisor

Location: Aurora, Colorado. Full-time Starbucks supervisor position.

About the role

The purpose of a coffee shop supervisor is to monitor staff performance to ensure guest satisfaction through delivery of prompt, courteous service in accordance with brand standards while maintaining safe and profitable operations.

Responsibilities

• Performs shift opening and closing duties in accordance with manager's checklist.
• Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary.
• Properly executes revenue and check control procedures on shift.
• Assists manager to select, train and deliver on-going performance feedback to associates to ensure brand standards are met and guest satisfaction goals are met and/or exceeded.
• Utilizes all tools for running shift, (e.g., schedules, floor plans, reservations, checks, daily server checklist).
• Conducts daily pre-shift meeting with staff to communicate specials, hotel occupancy, guest satisfaction scores, reservations and staff or service concerns.
• Promptly resolves issues such as call outs, last minute bookings, food & beverage inventory, delayed ticket times or any other