Starbucks Shift Supervisor

Job Grade 2 | Career Area: Hospitality and Restaurant Operations | Supervisor: Yes

Requirements

• Six months of restaurant or related food service operations experience
• OR successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA)
• If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting
• Must be able to work 0530–1430
• Must be able to work weekdays
• Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire

Responsibilities

• Supervises the preparation and sale of food items during an assigned shift
• Receives, verifies and checks quality of food/supply items
• Estimates and orders food/supplies as required
• Greets each customer upon contact; assists by listening to needs, offering suggestions, and thanking customers for their business
• Resolves customer complaints at the lowest level and informs management of barriers to meeting optimal customer experience
• Actively communicates/promotes the benefits of the Military Star Credit Card to customers to drive sales growth and increase customer loyalty
• Prepares, maintains, and processes accounting and facility operational reports
• Participates in the establishment and achievement of service and sales goals for the food operation
• Ensures optimum stock availability by supervising or participating in periodic stock counts and inventory(s) and updates merchandise control records
• Maintains/controls personnel cost and productivity standards
• Performs the duties of subordinate associates as required by workload
• Opens and/or closes the facility in accordance with published policies/regulations
• Ensures the security of cash, fixed assets, and inventory; complies with fire, safety, sanitation, and security regulations
• Initiates work orders for repair and maintenance
• Supervises assigned associates: establishes work schedules, assigns and distributes work, counsels, prepares performance reviews, approves/disapproves leave slips, trains associates, and recommends actions
• Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards
• Keeps abreast of, actively supports, and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange
• Performs other duties as assigned

Pay

$23.35 per hour