Starbucks Shift Supervisor

About the role

Working from 30 South in downtown Indianapolis, this job contributes to Kite Realty Group and Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain great Starbucks experience for our customers. Models and acts in accordance with Kite Realty Group and Starbucks mission and values.

Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Kite Realty Group and Starbucks
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipate customer and store needs by constantly evaluating environment and customers for cues
• Communicate information to manager so that the team can respond as necessary to create the best environment during each shift
• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Provide feedback to store manager on partner performance during shift
• Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
• Deliver world-class customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Discover and respond to customer needs
• Develop and maintain positive relationships with partners by creating an inclusive culture and understanding and acknowledging individual experiences, motivations, needs, and concerns
• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Follow Kite Realty Group and Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team
• Follow up with baristas during the shift to ensure the delivery of world-class customer service for all customers
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follow health, safety and sanitation guidelines for all products
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition
• Utilize operational tools to achieve operational excellence during the shift
• Maintain regular and punctual attendance

Qualifications

• College degree in business or a closely related field may substitute for a portion of the required experience
• High school or GED
• At least 1 year experience in customer service experience in retail or restaurant environment
• At least 6 months experience delegating to other team members and/or coordinating tasks for 2 or more team members
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending/Twisting: Continual, intermittent flexing or rotation of the wrist(s) and spine
• Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders of up to 40 lbs
• Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and hands and arms
• Computer: Usage or other special equipment operated. Bar equipment/POS Register
• Crawling: Moving about on hands and knees, or hands and feet
• Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands
• Kneeling: Bending legs at knees to come to rest on knee(s)
• Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs up to 40 lbs
• Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force up to 40 lbs
• Reaching: Extending hand(s) and arm(s) in any direction
• Sitting: Remaining in the normal seated position
• Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area. Up to 90% of the time
• Stooping: Bending body downward and forward by bending spine at the waist
• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
• Vision: Clarity of vision at near and/or far distances